Terms of service

Lunea
This website is operated by Lunea.
Email: help@getlunea.com

We’re here to help. Whether you have a question about our products, need help with an order, or want to share feedback, reach out and we’ll get back to you within 2 business days.

Company Information
Lunea is operated by Fm Digital Business Co
Address: 412 W 7th St Ste 1065, Clovis, NM 88101, United States
Email: help@getlunea.com
Phone: +1 (424) 444-1169

Customer Support
Email: help@getlunea.com

This is the fastest way to reach us. For order-related inquiries, please include your order number in the subject line so we can help you faster.

Response time: within 2 business days (Monday-Friday, excluding public holidays).

What We Can Help With

  • Order status and tracking: where is my order, when will it arrive, tracking not updating
  • Returns and refunds: start a return, refund status, exchange options
  • Product questions: sizing, materials, care instructions, suitability for your sleep position
  • Damaged or incorrect items: replacement or refund requests (please include photos)
  • Payment and billing: questions about charges and payment methods
  • Privacy and data requests: access, correction, or deletion of your personal information
  • Partnership and press inquiries: collaborations, media requests, wholesale

Important Notes
For returns: please do not send any product back before contacting us. The correct return address is provided by email after your return request is approved. See our Refund Policy for details.

Response times: while we aim to respond within 2 business days, peak periods (Black Friday, holidays, major sales) may extend response times slightly. Thank you for your patience.

Spam filters: if you don’t hear back from us within 2 business days, please check your spam or promotions folder before sending a follow-up.

Related Policies
For specific questions, you may also find answers in:

Aviso legal

This website (getlunea.com) is operated by Fm Digital Business Co, trading as Lunea.

Address: 412 W 7th St Ste 1065, Clovis, NM 88101, United States
Email: help@getlunea.com
Phone: +1 (424) 444-1169

This website is hosted on the Shopify platform. Shopify Inc., 151 O’Connor Street, Ottawa, Ontario K2P 2L8, Canada.

All content on this site, including text, graphics, logos, and images, is the property of Lunea or its content suppliers and is protected by applicable intellectual property laws.

Política de envio

Free Shipping Worldwide
We offer free standard shipping on all orders, to every country we ship to.

Processing Time
All orders are processed and shipped within 1-2 business days (Monday-Friday, excluding public holidays).

Delivery Time (after dispatch)

  • United States: 5-9 business days
  • United Kingdom & Europe (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland): 6-10 business days
  • Rest of the world (Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates): 7-14 business days

You’ll receive a tracking number by email as soon as your order ships.

International Orders
Customs fees or import duties, if any, are the responsibility of the customer.

Questions
For any shipping question, contact us at help@getlunea.com.

Lunea is operated by Fm Digital Business Co, 412 W 7th St Ste 1065, Clovis, NM 88101, United States.