Refund policy

90-Day Money-Back Guarantee

We stand behind every Lunea product. If you're not satisfied with your purchase, contact us within 90 days of delivery for a full refund. A new pillow can take a few nights to get used to, so we encourage you to give it some time at home before you decide. Items may be returned new or gently used during the trial period.

Free Returns

Returns are free. Once your return is approved, we email you a prepaid return shipping label so you can send the item back by mail at no cost to you. No restocking fees are charged.

How to request a refund

Email help@sleeplunea.com with your order number. Please do not send any item back before contacting us: the return address and prepaid label are provided by email once your return is approved.

Refund timing

Once we receive your return, refunds are issued to your original payment method within 5-10 business days.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the item and we'll arrange a replacement or refund at no extra cost.

Exchanges

We do not offer direct exchanges. If you would like a different item, return the original for a refund and place a new order.

Who to contact

This website is operated by Fm Digital Business Co (Lunea), 412 W 7th St Ste 1065, Clovis, NM 88101, United States. Email: help@sleeplunea.com · Phone: +1 (424) 444-1169.